QUALITY OF DELIVERY CARE ACCORDING TO PUERPERAS OF THE OBSTETRICS SERVICE OF A GENERAL HOSPITAL OF PERU

Abstract

Objective: Determine the quality of childbirth care according to postpartum women of the Obstetrics Service of the Regional Hospital of Ica, May-September 2019. Materials and methods: Descriptive, observational, prospective and cross-sectional study, study sample formed by 211 postpartum, using the interview and survey techniques as techniques, as a tool for data collection, the SERVPERF quality of care questionnaire, measured on a scale of 1 to 6 according to perceived satisfaction, internationally validated and widely used in childbirth care. Results: The quality of delivery care, according to the satisfaction of the postpartum women, is on average very good level X = 5.16, showing that 70.1% perceive the quality of care at a very good level (70.1%), good level 26.1%, level Bad 3.3% and extremely good level 0.5%. By dimensions, the quality of childbirth care is of a very good level for each of them, the tangible elements being tangibles = X = 5.43, the empathy X = 5.32 and the confidence X = 5.18; and the value of the rapid response dimension X = 5.05 and safety X = 5.04 are less valued. A significant statistical association was found between the sociodemographic variables: age (p 0.013), degree of instruction (p 0.000), and marital status (p 0.024). Non-associated variables were occupation (p 0.197), origin (p 0.475), and personnel who attended the delivery (p 0.836). Conclusions: The quality of childbirth care, according to satisfaction of the treated women is of a very good level, with 3.3% of dissatisfaction or poor level of quality.